IT Support Associate
- ₹15,000 – ₹22,000/month
Job Description :
The IT Support Associate is a critical role in ensuring the day-to-day technical operations run smoothly at our event management and brand scaling company. As an IT Support Associate, you will be responsible for managing and resolving all technical issues related to hardware, software, networking, and other IT-related systems. This role requires someone with strong technical knowledge and problem-solving abilities, who can thrive under pressure and provide exceptional service to all internal departments and external partners.
Duties & Responsibilities:
Technical Troubleshooting: The primary responsibility will be to troubleshoot and resolve issues related to hardware, software, and networking. This includes resolving problems related to computers, printers, mobile devices, and various other IT infrastructure components.
Hardware and Software Installation: Responsible for installing and maintaining operating systems, software applications, and hardware devices across the organization. You will also handle the installation of the latest system updates and patches.
Event Technology Setup: Support technology setups during live events, ensuring the functionality of laptops, projectors, microphones, and other AV systems. You’ll also troubleshoot any issues during the events to ensure seamless operations.
IT Support & Helpdesk: Act as the point of contact for the organization for any IT-related inquiries and technical support requests. This will involve responding to helpdesk tickets and managing service requests for both hardware and software.
Network and Security Management: Ensure the organization’s network infrastructure is secure, monitored, and updated. Assist in setting up firewalls, antivirus programs, and backup solutions for data protection.
Documenting Issues and Solutions: Maintain a detailed log of all technical issues, solutions provided, and future recommendations for improving system efficiency. This is essential for identifying recurring issues and ensuring all technical setups are documented for future reference.
IT Training: Provide training to employees on new software, systems, and best practices in technology use to enhance efficiency and security. You may be required to host brief workshops or create training documents.
Support for Remote Teams: Assist with remote support, troubleshooting and setting up systems for teams working off-site or for events held at external locations.
Vendor Coordination: Coordinate with third-party IT vendors and service providers for repairs, equipment procurement, and maintenance of hardware and software.
Minimum Qualifications:
A Bachelor’s degree in Information Technology, Computer Science, or a related field.
Proven experience in IT support or a similar role, ideally with a focus on troubleshooting hardware and software issues.
A solid understanding of networking principles, including IP addressing, firewalls, DNS, and DHCP.
Familiarity with Microsoft Windows, macOS, Linux, and mobile operating systems (iOS/Android).
Experience with common IT tools, including remote desktop software, antivirus programs, and system diagnostic utilities.
Strong interpersonal skills and the ability to communicate technical information to non-technical staff effectively.
Good understanding of security practices and how to implement them within an organizational framework.
- Hiring
Giant Scaler
- 📌 Reporting To: IT Manager / Operations Head
- 🛠️ Tools You'll Use: 🖥️ TeamViewer / AnyDesk 🧰 Wireshark / PRTG 🔐 Bitdefender / Kaspersky 🗂️ Google Workspace / MS Office 🎫 Freshdesk / Zoho Desk
- Industry: Event Management & digital Marketing.